Guidelines and Frequently Asked Questions

Clarion Service is the national repair centre and as such 99.9% of all units come in via postal services. Here are some guidelines for sending your unit in:

We would always recommend a phone call first in order to gain an idea of costs and timing involved in the repair of your Clarion audio equipment.

Pack your unit carefully using a sturdy box and packing material (double boxing recommended). Please have at least 10cm of packing around the unit and please always check the individual requirements of the courier company used: Royal Mail Special Delivery is always what we recommend. Print out our shipping form and insure your package. Labeling the box.

Please send the packaged unit to:

Clarion Service UK

The Mill Building

The Fox

Swindon

SN5 4EF

Upon receiving your unit we would contact you with the estimate of the repair or you could pre approve the repair if you already know the average repair cost. If you decline the estimate, you would be charged for return shipping and handling cost only.

We aim to repair units within a 2 to 3 day period.

Payment: We accept Visa, MasterCard and Maestro, as well as personal or Company Checks.

Warranty: All standard repairs are warranted for 6 months parts & labour on serviced performed only (not on entire unit). This warranty does not cover any abuse, liquid or owner abuse damage.

Exchange units come with longer warranties; again this will be confirmed with a phone call.